Privacy policy

 Privacy Policy

Effective Date: 18 May 2025

At Silk Moon Candles, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you use our website or purchase our products. 

1. Who We Are

We are Silk Moon Candles a small business based in the United Kingdom. We sell handmade, vegan blend scented candles through our online store hosted on Shopify. 

2. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

- Your name 

- Email address 

- Shipping and billing addresses 

- Phone number (if provided) 

- Payment information (processed securely by Shopify and third-party payment providers) 

- Order history 

- IP address and browser details (via cookies for analytics and security)


3. How We Use Your Information

We use your information to:

- Process and ship your orders 

- Contact you with order updates or customer support 

- Respond to your inquiries 

- Improve our website and customer experience 

- Send marketing emails (only if you’ve opted in)


4. Sharing Your Information

We do not sell or rent your data. We only share your information with:

- Shopify (our e-commerce platform) 

- Payment processors (e.g., Stripe, PayPal) 

- Shipping carriers (e.g., Royal Mail) 

- Email marketing tools (if you’ve opted into newsletters)


Each third party is required to protect your data in compliance with UK GDPR.

5. Your Rights

Under UK data protection law, you have the right to:

- Access the personal data we hold about you 

- Correct any inaccurate information 

- Request deletion of your data 

- Withdraw consent for marketing at any time


To exercise these rights, contact us at: silkmooncandle@gmail.com 

6. Data Retention

We keep your data for as long as needed to fulfill your orders and comply with legal obligations (e.g., tax records).

7. Cookies

Our site uses cookies to help it function and to analyze traffic. You can manage cookie preferences in your browser settings.

8. Contact Us

If you have any questions about this policy or your personal data, please don't hesitate to contact us: 

Email: silkmooncandle@gmail.com